FAQs

Will there be Wi-Fi at the show?

Yes, visitors and exhibitors have access to the free Ricoh Arena public Wi-Fi for basic browsing, email and social media. The Wi-Fi is capable of handling high volumes of traffic and should allow most exhibitors to use internet based applications with visitors.

Can I sell my products at the show?

As this is a trade and consumer show you may take orders and payments (credit card, cash) at the show.

Can I sample food or beverages at the show?

Yes you can, please ensure you complete the catering form in Additional Services and return it to the Ricoh Arena.

What time can I deliver goods and set up my stand at the show?

No goods should be delivered directly to the venue. Please use our logistics provider if you need to ship in advance of the show.

BUILD UP OPEN AND BREAKDOWN TIMETABLE

 

Thursday 20th Feb 2020
08.00 – 20.00 – Index Group – Shell, electrics & carpet /build
11.00 – 20.00 – Space stand and Features contractors build
16.00 – 20.00 – Shell stand Exhibitors

 

Friday 21st Feb 2020
08.00 – 12.00 – Exhibitors stand dressing.
All work to be complete by 11.30
12.00 – SHOW OPEN TO TRADE ONLY until 17.30

 

Saturday 23rd Feb 2019
08.00 – 09.30- Exhibitor stock and dress stands
10.00 – 17.00 OPEN
17.00 -18.00 Exhibitor re-stock

 

Sunday 24th Feb 2019
08.00 – 09.30- Exhibitor re-stock
10.00 – 17.00 OPEN –
17.00 – SHOW CLOSE
17.30 – 00.00 – BREAKDOWN

 

All work must be completed and ALL goods removed by Midnight. There will be no late working outside these published hours.

DURING BUILD UP

Every person is required to wear High Visibility vests and enclosed shoes when on show floor, during build up.

 

High Visibility vests can be purchased from the box office at the main entrance for £5 each. Alternatively, you may bring your own or borrow one from the organiser for build up and break down. These are limited and will be first come, first served.

 

Children 16 or under (including babies and toddlers) are not permitted in the hall during build up or break down. There are no exceptions.

 

All Exhibitors are required to meet the H&S regulations set out in the Site Induction.

 

There is NO direct parking within the hall and all exhibits will need to be brought in through the loading doors. You’ll be notified which door you can use in the dashboard.

DURING BREAK DOWN

Dismantling of stands must NOT begin before 17:00 on Sunday

Loading Dock doors will not open until all visitors and children 16 years or under have exited the building and all exhibitors and contractors are wearing high visibility vests and enclosed shoes.

 

Please note that at the close of the show on Sunday 23 February, ALL children MUST be removed from the venue before break down can commence. Please make any necessary arrangements for your children in advance, as this regulation cannot be waived.

 

Please supply your own high visibility vest for break down. Alternatively if you would like to borrow an organiser high visibility vest it’s on a first come first served basis.

 

It is advised that all exhibitors dismantle and pack up their stands before collecting cars and bringing them to the loading dock for break down, as there is a time limit of 20 minutes only for loading vehicles.

 

If you are using Creative Freight to freight your goods, they will provide you return labels during break down.

 

The Organiser, Stand Contractor and venue management accept no responsibility for goods left on the walls or poorly stacked on the floor or for damaged or lost property.

 

All small items of rubbish should be packed neatly to be recycled. All pallets, large boxes and plastic should be taken away and recycled properly.

How do I access the loading dock?

Directions will be provided at the main gate when you arrive.

Does my stand come with furniture?

Shell – We provide shell, carpet, 2x spots and a 500w socket. Stands over 18sqm receive 5 spots and a double socket.

 

Space only – We provide a selection of 5 different colours of carpet only.

As an exhibitor, do I have to pay for car parking?

Exhibitor parking is free all weekend.

Can I have helium balloons at my stand?

Yes, they can be used as a fixed feature of an exhibit, display or as a table decoration. They must be tied down to ensure they do not float to the ceiling. If they do float to the ceiling, you may be charged retrieval costs due to the complexity of removing them.

What size / type of power point do I need for electrical equipment on my stand?

Most appliances have a rating on them either in watts e.g. – 600w or in amps e.g. 2.5amps.

 

Use the wattage information on your appliance to determine the size of the power outlet you require. If you are unsure, check our simple guide or contact Index Group Exhibitor Services Department on email or call +44 800 085 9885 who will be happy to assist you.

Delivering goods to the show

Goods should not be delivered directly to the venue as there is no storage. Contact Creative Freight if you need to ship stands or materials in advance of the show.

Moving Goods Onsite

Creative Freight will supply forklifting services, pallet jacks and trolleys to exhibitors during build up and break down, see Additional Services.

 

Although Creative Freight can provide assistance, it is the exhibitor’s responsibility to provide adequate staff and equipment to transport goods at the venue, to avoid the risk of injury.

 

Any small items of rubbish at your stand during build up is to be neatly packed up and placed in the middle of the aisle for cleaners to collect. All pallets and large boxes should be taken away by the exhibitor at the end of the show and recycled. Any costs for removing and disposing of non recyclable materials posts show will be passed onto the exhibitor.

Restocking Stands During the Show

If you need to restock your stand during the show, please do so between 08:00 – 09:30 before the show opens or between 18:00 – 18:30 when the show is closed. During this time you may use a hand trolley.

 

You may restock during show opening hours, but it must be done by hand (no trolleys allowed).

 

Any rubbish from restocking your stand on show days is to be taken away and recycled. We would request that you remove as much plastic as you can before coming to the show and recycle it properly.

Storage

There is NO exhibitor storage provided by the organiser at the show.

 

Exhibitors requiring refrigeration etc, must book and bring their own refrigeration/freezers.

 

Any pallets will be stored off site by Creative Freight then brought back to the venue to use for break down, fees apply.

What are the specs for the shell graphics?

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